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FAQ
Need Help?
If your question is not answered here, write to us and a member of our team will reply within two working days.
Returns are inspected on arrival. Please allow five to ten working days from the time your piece reaches us for a refund to be issued.
Payment Information
1. Which currency will I be charged in?
Prices are shown in UAE Dirham (AED). If you shop from outside the UAE, your bank converts to your local currency at checkout.
2. What payment methods do you accept?
All major cards and the express wallets shown at checkout. Payment is processed securely by our providers; we never see or store your card details.
3. Are duties and taxes included?
UAE prices include VAT. International orders may incur import duties, charged by the carrier on delivery and set by the destination country.
4. Is my payment secure?
Yes. Checkout is encrypted and handled entirely by our payment providers. You can read how we handle your information in our Privacy Policy.
Shipping & Returns
1. How much is shipping and how long will it take?
Complimentary free shipping on all orders, delivered in one to three working days. GCC in three to five days; worldwide by DHL Express in five to eight days. See Shipping & Delivery for detail.
2. How do I track my order?
You will receive a tracking link by email once your order is dispatched. Every shipment is insured for its full value until it reaches you.
3. Can I return a piece?
Unused pieces in their original condition and packaging may be returned within fourteen days of delivery. Personalised and made-to-order pieces are excluded. See Returns & Exchanges.
4. When will I receive my refund?
Once your return reaches us and passes inspection, we refund to your original method of payment within five to ten working days. Your bank may take a little longer to show it.
About Aether
1. Who is Aether?
A quiet-luxury leather-goods house founded in Dubai in 2026. We make a small number of pieces at a time, by hand, and build them to be inherited rather than consumed.
2. How should I care for my piece?
Simply. Wipe with a soft, dry cloth, keep it in its dust bag, and condition two or three times a year. Full guidance is in our Leather Care page.
3. Do you restock pieces that sell out?
We work in small editions. Some pieces return; others are numbered at the bench and do not. Write to us and we will tell you which.
4. How do I reach you?
Write to us through the Contact page. We answer every message ourselves, within two working days.