Refund Policy

Refunds

Once a return is accepted, we act promptly.

This policy sits alongside our Returns & Exchanges page, which explains how to send a piece back.

When we refund

We refund unused pieces returned in their original condition within fourteen days of delivery, and any piece that arrives faulty or not as described.

How we refund

Once your return reaches us and passes inspection, we refund to your original method of payment within five to ten working days. Your bank may take a little longer to show it.

What we refund

  • The full price of the returned piece.
  • Original delivery, where the piece was faulty or sent in error.

Return shipping for a change of mind is not refunded, unless we have agreed otherwise.

Faulty pieces

If a piece is faulty, write to our concierge with a photograph and your order number. We will repair, replace or refund it, and cover the cost of return.

What we cannot refund

  • Personalised or monogrammed pieces.
  • Made-to-order commissions, once begun.
  • Pieces returned used, marked or incomplete.

Last reviewed July 2026.